Archived
Academic Calendar
Fall 2017
Academic Calendar Fall 2017
Hospitality and Event Management
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English language proficiency requirements Students registering in post-secondary level courses (numbered 100 to 499) will be required to meet the requirements. Students in ELS or the University Foundations programs can register in those courses identified in the with lower levels of language proficiency. |
3 credits
Principles of Tourism: A Canadian Perspective
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate.
The business of tourism deals with the organization of journeys away from home and the way in which tourists
are welcomed and catered to in the destination country. This course will provide an overview of the tourism
industry in Canada. It will examine the interrelationships of all five sectors of the tourism industry (accommodation,
transportation, food and beverage, recreation and entertainment, and travel services), along with the economic,
environmental, cultural, and social impact of tourism on a country.
Note: This course includes
field trips
3 credits
Hospitality Accounting and Financial Management
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate.
This course will introduce students to the financial management function in hospitality organizations. Attention
is given to the unique accounting and operating characteristics that are of major concern to managers in
the hospitality industry, namely that it is a labor intensive, capital intensive, often highly leveraged,
and has its own Uniform System of Accounts. The course provides students with an understanding of the importance
and usefulness of accounting to hospitality managers for good decision making and for maximizing profit.
Note: Field trips may be incorporated into the course as opportunities arise.
3 credits
Hospitality Operations
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate; HOEV 200, 201, 301, 302, and 303.
This course offers the student a broad view of the operating cycles of hospitality operations in a multitude
of facilities such as hotels, motels, entertainment centres, off-premise catering companies, commercial food
production plants, retirement living communities, and tourism attractions. Along with in-class lectures and
study, this course will rely heavily on industry partners, on-site visitations, guest lectures, and a case
study provided by an industry partner looking to improve bottom-line results through efficiency in operations
management.
Note: Field trips may be incorporated into the course as opportunities arise.
3 credits
E-Business and Technology Systems
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate.
This course is a survey of computer applications employed in the hospitality event management industry. A strong
emphasis will be placed on the role of technology in operations and the management of technology as a strategy.
Note: Field trips may be incorporated into the course as opportunities arise.
3 credits
Marketing Management for Hospitality and Tourism
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate.
This course will introduce students to the concepts of marketing to a service industry, where more often than
not the product is intangible and the consumer must be brought to the product versus the product to the consumer.
A primary focus will be on introducing the importance of strategy as part of the marketing function, detailing
the various tactics that hospitality businesses may use to build a competitive advantage. The student will
complete the course with a marketing plan designed for a special event they have conceptualized, or a hospitality
business.
Note: Field trips may be incorporated into the course as opportunities arise.
3 credits
Organizational Behaviour and Leadership
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate.
Hospitality management, in any of the five sectors of tourism, relies heavily on the resource of people and
the successful leadership of that resource. This course will move progressively through the individual, group,
and organizational levels of behavior and will examine the interrelationships among these levels. The course
will focus on developing advanced skills in organizational leadership through the study and application of
customer care, both internal and external, understanding and appreciating a diverse workforce, and the power
of teams in hospitality. Through case studies and experiential exercises, key management tasks such as managing
conflict, motivating and retaining employees, and the management of working relationships will be examined.
Note: Field trips may be incorporated into the course as opportunities arise.
3 credits
Customer Relations Managment
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate; HOEV 200, 201, 301, 302, and 303.
This course builds upon the learning of the Hospitality/Tourism customer from HOEV 200 and HOEV 302. Basic
concepts of customer service are reviewed along with current trends in the customer service industry. Emphasis
is placed upon the purchase of an intangible product and how to create value and build trust and loyalty
with your customer, both internal and external. Problem solving, development of a customer service strategy,
creating customer service systems, coping with challenging customers, customer retention, and measuring customer
satisfaction are all addressed in detail.
Note: Field trips may be incorporated into the course
as opportunities arise.
3 credits
Canadian Hospitality Employment Law
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate; HOEV 200, 201, 301, 302, and 303.
This course covers all significant provincial and national laws applicable to employment relationships found
in hospitality businesses, and studies effective methods managing hospitality employees in compliance with
applicable employment laws. Students learn to effectively identify, evaluate, and resolve employment law
issues and liabilities commonly encountered by hospitality businesses. Topics include constitutional law,
the common law of contract, forms of business organizations, human rights, labor relations, liquor, health
and licensing, definition of hotels and related establishments, and the safety of guests.
Note:
Field trips may be incorporated into the course as opportunities arise.
3 credits
Events Management
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate; HOEV 200, 201, 301, 302, and 303.
This course, through a systematic approach, examines the research, conceptualization, planning, development,
marketing, and staging of events from small gatherings to major community events and festivals. The impact
of events on our communities, our environment, and our economy is examined at length. Particular attention
is given to the purpose of gathering the needs of all participants as they relate to the field of festival
and event management. Students will be required to volunteer.
Note: This course includes a field
trip.
3 credits
Hospitality and Event Internship
Prerequisite(s): Admission to the Hospitality and Event Management Post-degree certificate; HOEV 300, 400, 401, and 402.
This is a field-based experience for students to focus on a possible career path. This experiential opportunity is designed to expand the students’ knowledge of the hospitality and event management industry by rotating through various departments, or experiencing a multitude of events from the conceptualization stage through to execution and evaluation. Students will be required to secure their own internships through prior networking from earlier projects and assignments.
0 credits
Introduction to Tourism
0 credits
Entrepreneurial Tourism
0 credits
Communications and Human Relations
0 credits
Computer Basics
0 credits
Basic Hospitality Accounting
0 credits
Food and Beverage Operations
0 credits
Front Office Management
0 credits
Housekeeping Management
0 credits
Promotions and Event Planning
0 credits
Marketing., Media and Public Relations
0 credits
Practicum
Last extracted: May 09, 2017 02:03:26 PM