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Continuing Education

Dental Office Receptionist Certificate

Health Care

Support a dental team

The Dental Office Receptionist certificate program provides students with a mix of office administration skills and specialized dental knowledge. This program prepares students to become skilled dental office receptionists that are in demand in dental offices, dental supply companies, insurance companies, and dental labs.

Students learn from instructors with current industry knowledge on dental terminology, office procedures, appointment bookings, billing software, and insurance claims. This program combines classroom learning with a hands-on practicum to prepare students to support any dental team with their strong communication and administrative skills.

Credential: Certificate

Format: Full time

Delivery: Hybrid: Mondays in person at the Clearbrook campus, Tuesday to Thursday online at scheduled times

Duration: 5 months

Days and times: Monday–Thursday, 9:00 am–2:30 pm

Tuition*: $5,722

Program eligible for financial aid

Practicum required? Yes

Start dates: September

Application deadline:
Students can apply at any time and will be considered for the next available intake.

* Tuition subject to change without notice. are not included in tuition.

Employment facts

WorkBC reports that the growth in awareness about good dental hygiene has increased the level of dental care in the general population. As a result, job opportunities for dental office receptionists should remain strong as BC's growing population continues to increase the demand for dental services.

89% of 51's Dental Office Receptionist program graduates have gained employment upon certificate completion. Grads are working in Abbotsford, Mission, Chilliwack, Langley, Maple Ridge, Surrey, Delta, Vancouver, Vancouver Island, Alberta, and even as far away as Australia.

Entrance requirements

View the entrance requirements in the 51 Academic Calendar.


Criminal Record Check and Vulnerable Sector Screening

A satisfactory Criminal Record Check and Vulnerable Sector Screening may be required for practicum, depending on your host. If this is required, you can complete the  using access code CACJXKC5VT.

After making the fee payment, you will receive an online receipt from the . Your results are sent directly to Continuing Education.

Program outline

Skills and knowledge

Students in this program can expect to learn the following:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills

DOR 01 Introduction to Administrative Dentistry 45 hours
DOR 02 Office Communications 30 hours
DOR 03 Introduction to Clinical Dentistry 75 hours
DOR 04 Dental Treatment Coordination 60 hours
DOR 05 Dental Office Accounting 45 hours
DOR 06 Career Planning 30 hours
DOR 07 Dental Office Receptionist Practicum 75 hours


As part of the Dental Office Receptionist program, you will complete a two-week practicum that provides a meaningful work-like experience and exposure to the dental office field.

In order to qualify for the practicum module, you must have successfully completed all previous coursework and attendance requirements with a minimum grade of A-.


Practicum schedule

Your practicum schedule will reflect the hours of your practicum host.


Practicum location

If you live in the Lower Mainland, Continuing Education will provide you with a practicum placement. While we try to place students near their city of residence, we cannot guarantee a practicum placement in a specific city. For example, students who live in Chilliwack may need to travel to Abbotsford to complete their practicum. Transportation to the practicum site is your responsibility. 

If you refuse your assigned practicum site, you will need to find your own site and obtain departmental approval prior to the start of your practicum.


Missing your practicum

Completing your practicum is a requirement for graduation. If you are unable to attend or complete your practicum due to extenuating circumstances, please contact Continuing Education immediately.

Extenuating circumstances are defined as a situation beyond your control that prevents you from completing a course, program, or practicum. These are circumstances that are unexpected and/or uncontrollable and arise during the course of the program. Examples include:

  • Death of an immediate family member
  • Car accident
  • Medical emergency
  • Incapacitating illness
  • Serious personal situation

The following does not qualify:

  • Inability to achieve a passing grade
  • Unawareness of deadlines
  • Unfavorable weather conditions
  • A short-term illness
  • An unmanaged, pre-existing health condition

Please discuss any barriers that may affect your practicum assignment with Continuing Education immediately after registration.


To find your textbooks, use the . Select "CE - Continuing Education" as your area of study.


Phone: 604-851-6324
Toll free: 1-888-504-7441 ext. 6324
Email: continuingeducation@ufv.ca
Or ask online

"It's really a highlight to find out how much I grew in only four months. The program took effort and studying. But our instructor was amazing. She made it so doable and prepared us well for the workplace. I loved it!"
  • – Tanya Schuetz
  •    Dental Office Receptionist grad

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